Terms of Service
Last updated: 18 June 2026
These terms govern the engagement of the services provided by VistaCriativa, trading name of Erica Frade Antunes, NIF 232025649, Portugal ("the Provider"), to the client ("the Client"). By engaging the services, the Client accepts these terms.
1. Subject
The Provider configures and maintains AI assistants and automations for the Client, namely:
- AI assistant on WhatsApp ("Front Desk") — answers questions, takes booking requests and follows up, escalating to the Client's team when needed;
- Booking page — creation of a booking page/form;
- Custom automations — project work, with scope defined in a dedicated proposal.
2. Prices and payment
The applicable prices are those stated in the proposal. Typically: a one-time setup fee and a monthly fee for the ongoing service. Payments are processed through Stripe (card, SEPA direct debit or Multibanco, where available).
The Provider is under the VAT exemption scheme of Article 53 of the Portuguese VAT Code (CIVA), so no VAT is added to the prices; invoice-receipts are issued with the note "VAT – Exemption scheme, Article 53 of the CIVA". The legal invoice-receipt is issued through the Tax Authority's Portal das Finanças.
3. Delivery time
The service is generally live within about one week after the kick-off meeting and receipt of the necessary information, including a 7-day tuning window after go-live.
4. Term, renewal and cancellation
The monthly fee has no lock-in and is cancellable at any time with 30 days' notice. The setup fee is non-refundable after delivery. Cancellation and refund conditions are set out in the Refund Policy.
5. Ownership of channels and accounts
The WhatsApp Business account and number, and any other channel accounts, belong to the Client. The Provider uses only official platforms (Meta Business Platform for WhatsApp).
6. Service limits
- The AI assistant can make mistakes and does not replace professional or human judgment;
- It does not confirm final prices or availability and does not finalize payments — it prepares requests for confirmation by a person on the Client's team;
- It is not an emergency service;
- The Client is responsible for the accuracy of the information it provides for the assistant.
7. Data protection
The processing of personal data is governed by the Privacy Policy. For end-customer messages, the Client is the controller and the Provider acts as processor, handling the data only to operate the service.
8. Liability
To the extent permitted by law, the Provider's liability is limited to the amount paid by the Client in the last 3 months of service. The Provider is not liable for lost profits or indirect damages.
9. Governing law and dispute resolution
These terms are governed by Portuguese law. In the event of a consumer dispute, the Client may use alternative dispute resolution — in particular the European ODR platform (ec.europa.eu/consumers/odr) and the competent ADR body — the National Centre for Information and Arbitration of Consumer Disputes (CNIACC) (www.cniacc.pt). The Client may also file a complaint in the Portuguese electronic complaints book at livroreclamacoes.pt. Without prejudice to mandatory consumer-protection rules, the competent Portuguese courts have jurisdiction.